Return Policy

​

​

1. Return & Right of Withdrawal

You have the right to cancel your order within 14 days of receiving the goods without giving any reason. The return period is 14 days from the day on which you or a third party designated by you received the goods. You can find the full cancellation policy here.

​

​

2. Return conditions

In order for us to accept a return, the following conditions must be met:

✅ The product must be unused and unopened

✅ The return must be within 14 days

✅ The product must be returned in its original packaging

​

​

3. Exceptions to the right of return

❌ For hygiene reasons, opened or used perfume bottles cannot be returned.

❌ Custom-made or individually personalized products are also excluded from exchange.

​

​​

4. Return costs

You are responsible for the return shipping costs unless the item is defective or incorrectly delivered. If the item is damaged, please contact our support team immediately at: 📧 support@innvers.shop

​

​

5. Return process

Here's how to return: Contact our support team at support@innvers.shop with your order number. We will provide you with the return address and further instructions. Pack the goods securely and return them to the specified address. After receiving and inspecting the return, we will refund the purchase amount within 7 business days using the original payment method.

​

​

6. Return address

Innviertler-Versailles GmbH
Schlossstraße 1
4971 Aurolzmünster
Austria

​

​